Support

Silly question? No problem. Confused about a bonus? We can help.

Golden Spins customer service is trained to make your gaming experience as carefree as possible. We're committed to resolving all support needs in a timely and professional manner. Give us a call or send a quick email and our friendly team will have you ready to enjoy everything Golden Spins has to offer.

Phone: 1-855-508-3424 (Customer Service Hours: 24/7)

Fax: 1-877-517-2311

Getting Started

• Opening a new account
• Using an existing account
• Funding your new account
• How old do I need to be to play?
• Is online gambling legal?
• Is your company licensed to operate gambling software?
• Are my winnings subject to taxes?
• Who should I contact if I have questions or problems?
• How do I bookmark the Golden Spins website?

Funding Your Account

• What deposit options do you offer?
• What is the minimum dollar amount I must have in my credit card balance to make a minimum deposit?
• Who can I speak with if I have questions about my Credit Card deposits? Do you have a special department?
• Can I use a credit card that does not belong to me to deposit in my account?
• What will happen to the wagers and balance in my account if I use a card to fund my account that is not my own personal credit card or gift card?
• What is Quick Cash and why should I use it?
• How long does it really take to fund my account using Quick Cash option?
• How much are the Quick Cash transfer fees and are they covered by Golden Spins?

Bonuses

• How do deposit bonuses work?
• What is Free Money?
• How do the rollover requirements work?

Explore current bonuses at Golden Spins:

Cash Back and Comp Points

• What is the Golden Spins Cash Back program?
• What are Comp Points?
• How do I earn Comp Points?
• How do I Check my Comp Points Balance?
• How do I Redeem Comp Points?
• Rollover on Comp Points for Real Cash Rewards
• Rollover on Comp Points for Free Money Rewards

Technical Issues

• Why can’t I place a bet or access the site?
• How long does an idle page stay active until it auto-logs out?

Account Security

• Can I use a friend or family member’s credit card to deposit in my account?
• What types of credit cards may I use?
• Why can’t I register a new account with my email address?
• How do I change my password?
• Can I share my account with another person or add a secondary user?
• What is the Credit Card Verification Agreement?