Support
Silly question? No problem. Confused about a bonus? We can help.
Golden Spins customer service is trained to make your gaming experience as carefree as possible. We're committed to resolving all support needs in a timely and professional manner. Give us a call or send a quick email and our friendly team will have you ready to enjoy everything Golden Spins has to offer.
Phone: 1-855-508-3424 (Customer Service Hours: 24/7)
Fax: 1-877-517-2311
Getting Started
How old do I need to be to play?
Is your company licensed to operate gambling software?
Are my winnings subject to taxes?
Who should I contact if I have questions or problems?
How do I bookmark the Golden Spins website?
Funding Your Account
What deposit options do you offer?
What is the minimum dollar amount I must have in my credit card balance to make a minimum deposit?
Can I use a credit card that does not belong to me to deposit in my account?
What is Quick Cash and why should I use it?
How long does it really take to fund my account using Quick Cash option?
How much are the Quick Cash transfer fees and are they covered by Golden Spins?
Bonuses
How do the rollover requirements work?
Cash Back and Comp Points
What is the Golden Spins Cash Back program?
How do I Check my Comp Points Balance?
Rollover on Comp Points for Real Cash Rewards:
Rollover on Comp Points for Free Money Rewards:
Golden Spins Casino Tournaments FAQs
What’s the difference between Tournament chips and Real Money chips?
Until what time can I join a tournament?
Where can I monitor my performance during the tournament?
Are there any tiebreaker rules for the casino tournaments?
The tournament is over, where can I see the result?
I’ve won! Now what? How can I claim my prize?
Ooops! I forgot I signed up for a tournament; can I still enter late and play it?
What happens if I get disconnected during tournament play?
I’ve won! Can I withdraw my winnings from my account?
Can the “Free Money” in my account be used for tournament buy-ins?
Technical Issues
Why can’t I place a bet or access the site?
How long does an idle page stay active until it auto-logs out?
Account Security
Can I use a friend or family member’s credit card to deposit in my account?
What types of credit cards may I use?
Why can’t I register a new account with my email address?
Can I share my account with another person or add a secondary user?